Support

Questions, problems or ideas? Write to support@artemidagroup.eu. We usually answer within two working days.

How do I delete my account?

Open the app, tap your profile icon, then Settings > Delete account. Your account and all synced data are deleted. You can also email us from the address you signed up with.

The run did not record my route

Allow location access for Fitness Tracker in the phone Settings. For runs with the screen locked choose Always (iPhone) or Allow all the time (Android). GPS works best outdoors with a clear view of the sky.

Steps and calories from Apple Health or Health Connect are missing

On iPhone open Settings > Health > Data Access & Devices > Fitness Tracker and turn on all categories. On Android open Health Connect > App permissions > Fitness Tracker.

I did not get the 6-digit code

Check your spam folder. Codes come from noreply@artemidagroup.eu and are valid for one hour. You can request a new one in the app.

No voice cues during a workout

Check that Voice cues are on in Settings and that the phone volume is up. Voice cues play even with the silent switch on.

Health information

Fitness Tracker gives general fitness information and is not medical advice. Talk to a doctor before starting a new training plan if you have a health condition.